Resumé
Senior Product Manager with 8+ years of experience specializing in acquisitions, conversion optimization, and complex user journeys. Proven track record of bridging the gap between complex backend decisioning systems and high-converting frontend UX.
Experience
American Express
June 2022 — PresentSr. Product Manager · New York, NY
- Conversion Engine Lead: Spearheaded the end-to-end launch of a “soft-inquiry” eligibility feature, integrating complex backend decisioning logic with a streamlined frontend UI/UX; removed applicant friction and drove a 13% increase in new account acquisitions.
- Onboarding Automation: Conceptualized and launched two automated identity verification journeys for an Accounts Payable platform; replaced manual reviews with real-time responses, reducing enrollment time from 13 days to 9.6 seconds and surpassing targets by 71%.
- Funnel Optimization: Developed a data-driven prioritization framework for A/B testing and experimentation; optimized the acquisition funnel for 2.5M annual applicants, increasing submit rates by 7%.
- Platform Migration: Led the technical migration (Angular to React) of a high-traffic landing page (90k monthly visitors), improving site performance, accessibility (WCAG), and integrating advanced analytics to guide personalization strategy.
EVERFI
May 2021 — June 2022Technical Product Manager · Brooklyn, NY
Social impact EdTech company reaching over 45 million learners globally
- Growth Strategy: Optimized registration flows for a social impact platform reaching 45M+ learners; increased user conversion rate by 14%, resulting in $5.2M in annual revenue growth.
- Full-Stack Requirement Scoping: Authored technical requirements and internal documentation for 17+ features, focusing on internationalization/localization that generated $2M in incremental revenue.
- Vendor Management: Served as the internal lead for a $2.2M annual contract UX design team, ensuring brand consistency and high-performance design across all growth surfaces.
Vertafore
Sept 2019 — April 2021Product Owner · Denver, CO
Market-leading B2B SaaS solutions for the P&C insurance market
- Agile Delivery: Managed 3 scrum teams (onsite and offshore) within a Scaled Agile Framework (SAFe) to build a “greenfield” SaaS product for the P&C insurance market.
- User-Centric Design: Leveraged customer research and user data to define feature requirements and advocate for UX throughout the development lifecycle.
- API & Systems Integration: Led internal and third-party API integrations with vendors including Twilio, SendGrid, DocuSign, and HelloSign within a greenfield SaaS build.
Apple Inc. & Charter via Infosys Limited
June 2018 — Sept 2019Associate
Multinational IT company specializing in digital services and consulting
- Technical Implementation: Partnered with onsite clients to optimize high-traffic websites; managed over 2,000 test cases per release cycle to ensure quality for complex technical solutions.
Education
Vassar College
Aug 2014 — May 2018B.A. in Computer Science
Minor in Mathematics and Statistics
Skills
Data analysis · A/B testing · Product design · UX research · Competitive analysis · Vendor evaluation / buy vs. build · Roadmapping · Prioritization · API integration · Enterprise systems · Data governance · Stakeholder management